Which? says that secondary ticket selling agencies are breaking the law
An investigation by the consumer rights magazine Which? has found that some big companies who resell tickets in the secondary market are “routinely breaking the law”. The accusations are made against Viagogo, Get Me In, StubHub and Seatwave, all of whom, it is alleged, have breached the Consumer Rights Act 2015.
Which? examined more than 200 ticket listings and said it “found numerous examples” of tickets being sold unlawfully. It found that Viagogo failed to consistently list the ticket face value ticket for Beyonce and Catherine Tate shows despite it being mandatory for sellers to enter the exact face value when creating a listing.
The investigation also found that none of the listings it checked on Viagogo showed seat numbers, which is a requirement of the Act. The same issue was found with a large number of the listings on StubHub or Seatwave, Which? reported.
Alex Neill, director of policy and campaigns at Which?, said: “It is clear that the protections put in place by the Consumer Rights Act aren’t being followed by some of the biggest players in the market and no action is being taken against them.”
StubHub was the only one of the resellers to issue a statement when asked by Which?. A spokesman said: “There are instances where sellers may not have access to this information at the time of listing, as some primary vendors do not provide this at the time of purchase.”
The UK government is this week due to publish the findings of its review into the secondary ticketing market.
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